-> IMPORTANT: Due to the COVID19 the orders may suffer some delays and the deadlines specified below are only indicative. Thank you for your understanding and patience.
-> IMPORTANT: Due to COVID19 as of 03/19/20 shipments with CORREOS will NOT be sent and shipments to the islands, Ceuta and Melilla will be suspended
TERMS AND CONDITIONS
DELIVERY TERMS
DESTINATIONS AND DELIVERY TIMES
QSI NATURAL, at the moment, only sends to Spain (peninsula, Balearic Islands, Ceuta, Melilla and Canary Islands) and to Europe (see countries in shipping details).
The usual delivery terms, except for breakage of stock, once the payment has been made and the purchase confirmed, are the following:
- PENINSULA (Spain and Portugal): 48/72 H (in working days)
- BALEARIC ISLANDS, CEUTA, MELILLA AND CANARY ISLANDS: 48/96 H (in working days)
- EUROPE (within the EU): Orders will be sent by express courier and may take from 3 to 5 working days.
ABOUT SHIPPING
Your order will arrive at the address you have indicated, once payment has been received and your purchase confirmed, within the terms established in the previous section, except for stock breakage.
In case of suffering more delay, we will contact you.
Orders placed and paid before 1:00 p.m., will be processed that same day (except stock break), being able to make the delivery in 24/48 working H (peninsula).
As a general rule, orders placed after 1:00 PM will be processed the next working day. That is, if the order is made on a Friday at 3:00 PM (or on Saturday or Sunday), the order will be processed the following Monday, provided that it is workable.
The distribution will be made throughout the working day, from 9:00 AM to 7:00 PM.
If at the time of delivery, the customer is not at the address, the transportation agency would contact you to arrange another delivery day or so you can pick up the package at the nearest office. The transportation agency will go twice to the address, then pick up the package at the agency's office. If the package was not picked up in the office within 15 days, it would be returned and the CUSTOMER would have to pay for the shipping costs incurred.
It is the responsibility of the CLIENT to provide the necessary contact information so that the transport company can contact the customer if necessary, as well as indicate a correct and accessible address where he himself, or a person of his trust, can collect the package.
We are not responsible for the damages that your package may suffer after shipment, caused by the transport company, but we do everything possible to protect all items.
SECURE PAYMENT
You can be totally calm whenever you make a payment through www.QSInatural.com, or while browsing through it, as we have SSL Security Certificate throughout our website.
PAYMENT METHODS:
 For your comfort and security, we offer the following forms of payment:
- Bank transfer: We will send you the order as soon as we have the confirmation of the bank or the proof of income that you send us, either by email to contacto@qsinatural.com, or through our contact form.
- Card: 100% secure payment gateway system (some cards will ask for a code that will reach your mobile).
-Paypal: 100% secure payment through the paypal platform.
RETURN GUARANTEE
The products offered on our website are guaranteed by important commercial firms. Even so, if for any reason you are not satisfied with your order, according to current legislation (Royal Legislative Decree 1/2007, of November 16) our customers and users have 14 working days to exercise the right of withdrawal in products that are acquired on this website. The term will begin to be effective from the delivery of the product. Excluded from this right (Article 130, section e) are sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
It is the client's responsibility to ensure that the product they want is the one they are really buying, in case of doubt, the product description information and the name will prevail. In QSINATURAL.COM and QUASINFINITUM we work hard to offer truthful and updated information about the products, however, having such a wide catalog of products, it is not always possible to keep the information updated (for example in the product photo). In any case, the information provided by the photograph can be understood as a guarantee of the product that is purchased. The photograph of the product, if available, is only indicative.
---> If in doubt, please contact us before placing your order.
The refund of the amounts paid will be made through the means of payment that was used in the purchase process. The amount to be returned will be that originally included in the order and will be made when the merchandise is inspected and it is verified that it meets the requirements for the return. The return costs must be paid by the customer.
MORE INFORMATION:
---> LEGAL WARNING